Store Policy

1. Communication Response Time:

• We strive to respond to all customer inquiries within 48 hours during our regular business hours.

2. Order Inquiries:

• If you have questions about your order, please include your full name as listed on the order as well as your email in your correspondence. 

3. Returns and Exchanges:

• For information on returns and exchanges, please refer to our Shipping & Returns section in our Store Policy.

4. Custom Orders and Commissions:

• Inquiries regarding custom orders or commissions are welcomed. Please contact us to discuss your requirements, pricing, and timelines.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with clear photos of the product and packaging. We will work with you to resolve the issue promptly.

6. Feedback and Concerns:

• We value your feedback and are committed to ensuring your satisfaction. If you have any concerns or suggestions, please reach out to us, and we will do our best to address them.

7. Frequently Asked Questions:

• Check our FAQs page for answers to common questions about our products, shipping, and policies.

8. Social Media:

• Connect with us on instagram for updates, promotions, and to reach out with any questions or feedback.

9. Language of Communication:

• Our primary language of communication is English. We kindly ask customers to correspond with us in this language for better assistance.

10. Customer Satisfaction:

• Your satisfaction is our priority. If you encounter any issues, please give us the opportunity to resolve them. We appreciate the chance to make things right.

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